What is the most appropriate response by the nurse when a parent expresses anger about a report being made to Child Protective Services?

The most appropriate response when a parent expresses anger about a report being made to Child Protective Services is to inform them that reporting a child's injuries is a legal requirement aimed at ensuring their safety and protection. This response is rooted in the ethical and legal obligations of healthcare professionals to protect vulnerable individuals, particularly children. By communicating that there is a legal framework governing the reporting, the nurse underscores the seriousness of the situation and reassures the parent that the actions taken are for the well-being of the child.

This approach also helps to clarify the nurse's role in the reporting process, which is not a personal choice but rather a mandated action to safeguard children from potential harm. It addresses the parent's feelings of anger by framing the situation in a context that is about legal responsibilities and child welfare, rather than personal judgment. This can facilitate a better understanding from the parent and potentially open a dialogue about the child's health and safety concerns.

In contrast, asking if the parent consulted with the healthcare provider or implying skepticism about their explanation may not directly address their emotional response and can aggravate the situation. Directly passing the responsibility to the case worker for further explanation or simply stating facts without emotional sensitivity may also fail to validate the parent's feelings, making them feel more defensive rather than open